Terms and Conditions lepak — Complete Platform Usage Guide

These Terms and Conditions constitute a legally binding agreement between you (the user) and lepak as the platform operator. This document should be read together with our Privacy Policy and Responsible Gaming Policy, all of which form the complete agreement between both parties.

By registering an account, making any deposit or using any game on lepak, you confirm that you have read, understood and agreed to all terms contained in this document. This agreement is deemed effective at the moment you click the "Register" button or use our services for the first time.

Eligibility Requirements

To register and use lepak services, you must meet all of the following requirements:

• At least 18 years old on the date of registration.
• Is a legally qualified individual capable of entering into a binding contractual agreement.
• Not residing in a country or region that prohibits online gambling activities under local laws.
• Has never been suspended, terminated, or banned by lepak previously.
• Acting on your own behalf and not as an agent or intermediary for any other party.

Registration Process

During registration, you are required to provide truthful, accurate, and complete information. This includes your full name as shown on your identification document, an active phone number, a valid email address, and any other required details. lepak reserves the right to reject a registration or suspend an account if the information provided is found to be false or inaccurate.

One Account Per User

Each individual is only permitted to hold one (1) active account on lepak at any time. Registering multiple accounts — whether using different names, phone numbers, email addresses, or payment methods — is strictly prohibited and constitutes a serious violation of these terms.

You are solely responsible for maintaining the confidentiality of your login credentials, including your username and password. lepak recommends using a strong password — a combination of uppercase letters, lowercase letters, numbers and symbols — and changing it regularly.

• Do not share your login credentials with anyone, including family members.
• Do not log in from public devices or unsecured Wi-Fi networks.
• Enable two-factor authentication (2FA) for added protection — available in your account settings.
• Report any suspicious activity or unauthorised access to lepak's support team immediately.

Lepak is not liable for any losses resulting from your failure to keep your account credentials secure. However, our team is always ready to assist if you believe your account has been compromised.

Lepak accepts a wide range of popular payment methods in Malaysia for members' convenience. All deposits are processed instantly upon confirmation from the payment provider.

Accepted Deposit Methods

• Bank transfers to all major Malaysian banks (Maybank, CIMB, Public Bank, RHB, Hong Leong, and more)
• Touch 'n Go eWallet
• GrabPay
• Boost eWallet
• FPX (Financial Process Exchange)

Deposit Limits and Conditions

• Minimum deposit: RM 10 for most payment methods.
• All deposits must be made from an account or wallet registered in your own name.
• Third-party deposits are not accepted and will be returned after deduction of processing fees where applicable.
• Lepak does not cover any charges imposed by your bank or e-wallet provider.

Lepak is committed to processing all valid withdrawals promptly and transparently. Withdrawal requests that meet the requirements will be processed within 5 to 15 minutes during normal operating hours.

Withdrawal Terms

• Minimum withdrawal: RM 30 for most methods.
• The bank account or e-wallet used for withdrawal must be registered under the same name as your lepak account.
• Identity verification (KYC) is required before your first withdrawal is approved. This involves submitting a photo of your MyKad and a selfie for verification.
• If you have received a bonus, the associated rollover requirement must be fully met before a withdrawal is permitted.
• Lepak reserves the right to request additional documents for anti-money laundering (AML) verification purposes if required.

Processing Time

While most withdrawals are processed within 15 minutes, certain situations may require additional time — such as large withdrawal amounts, additional verification requirements, or technical issues on the bank's end. In such cases, our team will notify you within 24 hours.

All bonuses and promotions offered by lepak are subject to the specific terms and conditions stated on the Promotions ours. The following general terms apply to all bonus offers unless otherwise stated.

General Bonus Terms

• Each bonus can only be claimed once per member unless stated as a recurring bonus.
• Rollover (wagering requirement) is calculated based on the bonus amount received, not the total deposit.
• Bonuses cannot be withdrawn as cash — they must be used for gameplay until the rollover requirement is met.
• Lepak reserves the right to cancel any bonus believed to have been obtained through fraud, abuse or breach of terms.
• Bonuses cannot be transferred between accounts.

Rollover Calculation

For example, if you receive a RM100 bonus with a 10x rollover requirement, you must place a total of RM1,000 in wagers before the bonus balance is eligible for withdrawal. Bets on different games may contribute at different rates — full details are stated in each promotion's terms.

All games on lepak are operated by licensed software providers using a Random Number Generator (RNG) that has been verified by independent testing bodies. This ensures every game outcome is genuinely random and cannot be manipulated by any party.

• Lepak is not liable for any technical interruptions that occur during an active game session. In the event of a disruption, our system will attempt to restore the session to its last verified state.
• In the event of a discrepancy between the client display (your phone or browser) and the lepak server, the server record is final.
• Confirmed wagers cannot be cancelled. Please review your wagering amount before confirming.
• Minimum and maximum betting limits for each game are displayed within the respective game interface.

The following conduct is strictly prohibited on the lepak platform and may result in immediate action without prior notice:

• Use of bots, automation software, scripts, or any unauthorized tools to play or manage your account.
• Player collusion to gain an unfair advantage in any game.
• Promotion abuse — including registering multiple accounts to claim bonuses more than once.
• Transferring funds between accounts without authorization or engaging in money laundering.
• Spreading false information about lepak or harassing other users.
• Any attempt to hack, breach, or interfere with the platform's security systems.
• Use of false identifying information during registration or the KYC process.

Lepak values the privacy of every member. All personal data collected during registration and platform use is handled in accordance with our Privacy Policy, which complies with Malaysia's Personal Data Protection Act 2010 (PDPA).

• Your personal data is collected solely for the purposes of account management, payment processing and regulatory compliance.
• Lepak does not sell or rent your personal data to any third party for marketing purposes.
• Your data may be shared with payment service providers for transaction processing purposes only.
• You have the right to request access to your personal data, correct inaccurate information, or request data deletion to the extent permitted by law.

For more information on how we handle your data, please read Privacy Policy our complete.

Lepak provides its platform on an "as-is" basis and makes no guarantee that the service will always be free from interruptions, errors, or data loss. That said, we are committed to maintaining a minimum system uptime of 99.5% and will notify members of any planned maintenance in advance.

• Lepak is not responsible for financial losses arising from game outcomes, including losses incurred during unavoidable technical disruptions.
• Lepak accepts no liability for any indirect, consequential, or incidental losses incurred by users.
• Lepak's maximum liability to any member under any circumstances shall not exceed the amount deposited by that member within the 30 days prior to the claim being made.

You may close your lepak account at any time by contacting our customer support team. Any valid remaining balance will be returned to you once all conditions are met and identity verification is complete.

Termination by lepak

Lepak reserves the right to suspend or terminate any member's account without prior notice under the following circumstances:

• Violation of any section of these Terms and Conditions.
• Suspected fraudulent activity, money laundering, or platform abuse.
• Failure to complete KYC verification within the stipulated timeframe.
• Instructions from relevant authorities or regulatory bodies.

In cases of account termination due to a breach of terms, lepak reserves the right to withhold all or part of the remaining balance depending on the severity of the violation.

Lepak reserves the right to modify, add or remove any part of these Terms and Conditions at any time. Any material amendments will be communicated to active members via their registered email or in-app notification at least 7 days before taking effect.

Continued use of the lepak platform after the effective date of any amendment constitutes acceptance of the revised terms. If you do not agree with the changes, you have the right to close your account before the effective date.

Applicable Law

These Terms and Conditions are governed by and interpreted in accordance with applicable laws. Any dispute arising from or related to these terms shall first be resolved through negotiation. Should negotiation fail, both parties agree to refer the dispute to binding arbitration.